Hugo Helmer Music Return Policy:

1.  Returns will only be accepted within 14 days of purchase/receipt of product.

2.  All returns must be accompanied by the original sales receipt.

3.  Items modified or altered from their original condition are not returnable.

4.  All returns must be in the original packaging complete with the warranty card and owner's manual, and show NO SIGNS OF USE.  This means ALL of the original packaging, plastic bags, cable ties, boxes, EVERYTHING IN NEW CONDITION.


6. All returns for refund and refunds involving a trade-in will be subject to a 3.5% processing fee.

7.  Open box returns and incomplete returns will either be refused or be subject to a MINIMUM twenty percent (20%) use/rental fee.

8. Customer is responsible for return shipping charges. 

9. Shipping charges are not refunded.  Returns that were originally shipped at a flat rate shipping charge or without a shipping charge with be charged an additional restocking charge equal to the original shipping charge on the order.

10.  The following items are non-returnable:
CLEARANCE/CLOSE-OUT ITEMS, SPECIAL ORDERS, LAYAWAYS, CONSIGNMENTS, print music, books, tape products, CDs, DVDs, videos, computer software, sound cards (both external and internal), computer interfaces, lighting equipment, fog machines, tubes, internal earphones, earplugs, harmonicas, opened or used sets of strings, reeds, turntable cartridges and styli, body jewelry, raw-frame speakers, repair parts, and pickups that have been installed.

11.  Returned mouthpieces incur a minimum $10.00 sterilization fee.  Returnable wind instruments incur a minimum $50.00 sterilization fee.

If all of the above terms are met please click here to request a return authorization.  Please include you order number and item(s) requesting return for.  If your request is approved you will be provided a return authorization number and return instructions.